Refund & Cancellation Policy

Our guidelines for refunds, cancellations, and dispute resolution across digital products, services, and compliance-based offerings.

At Infoglance Store, we aim to provide high-quality digital products and professional services. Many offerings are digital in nature and therefore fall under special refund conditions. Refunds are processed only under legitimate circumstances such as defects, misdelivery, or failure of promised performance.

1. Digital Products & Tools (Software, Templates, Licenses, Downloads)

1.1 Non-returnable / final sale

  • All digital product sales (software, templates, online courses) are final once downloaded, accessed, or licensed. No refunds except for valid defect cases (see 1.2).
  • At checkout, “Non-refundable / Final Sale” will be displayed and the user must acknowledge it.

1.2 Defect / non-functional / misdescription claims

  • Users may report defects within 14 days of delivery. Clear evidence (screenshots, logs) must be provided.
  • If validated after technical review, we may:
    • Provide a corrected or replacement version; or
    • Refund the purchase price (minus transaction fees, if applicable).
  • Refund processing may take up to 14 business days.

1.3 Limitations & exclusions

  • No refund for change of mind or preference.
  • Customization work after purchase is non-refundable.
  • Refunds do not cover downstream costs (integration, training).

2. Service-Based Orders / Digital Services (Consulting, Development, Support)

Cancellations for digital services (marketing, MCA compliance, loan assistance, etc.) may be requested within 24 hours of placing the order. Refunds, if granted, may include administrative deductions.

2.1 Delivery & milestones

  • Services follow milestone-based delivery schedules.
  • External dependencies may affect delivery timelines beyond our control.

2.2 No refunds for non-delivery or underperformance (except exceptional cases)

  • No refunds for services already scheduled or initiated if efforts according to scope were made.
  • If the client cancels mid-way, charges apply for completed milestones; remaining amount may be refunded at our discretion.
  • If we fail to deliver at all, the user may request a refund after audit and verification.

2.3 Disputes over quality / scope

  • Users must raise disputes within a defined period (e.g., 7 days from delivery).
  • We review and remediate; if unresolved, partial refunds or redo may be offered.

3. Digital Courses / E-learning

3.1 Trial / Demo / Preview

  • Previews or sample lectures will be provided before purchase.

3.2 Access / Final sale

  • Once full access is granted, orders become final and non-refundable.
  • “No refund after access” will be clearly shown at purchase.

3.3 Defect / content missing / non-delivery claims

  • Users may report missing or faulty content within 14 days.
  • Upon verification, missing modules may be replaced or refund issued (full or prorated).

4. MCA-related Services (Registration, Compliance)

4.1 Third-party reliance & no guarantees

  • Approvals depend on external government authorities; timelines vary.
  • We act as facilitator only; no guarantee of approval.

4.2 No refund / return

  • No refunds once documentation or process initiation begins.
  • Denials from government authorities do not qualify for refunds unless due to our error.
  • In case of fault from our side, partial or full refund may be considered after audit.

5. Loan Assistance / Finance

5.1 Service nature & external dependency

  • We assist with advisory, document processing, and submissions to banks.
  • Loan approval is solely the bank’s decision.

5.2 Non-refundable service fee

  • Service fees are non-refundable regardless of loan sanction status, unless negligence is proven.
  • User must acknowledge the non-refundable nature before purchase.

6. Common Refund / Cancellation Mechanics

6.1 Initiation of claim

  • Users must file refund requests within defined windows (e.g., 14 days for defect claims).
  • Request must include order ID, issue details, and evidence.

6.2 Verification / assessment

  • We investigate and respond within a set period (e.g., 7 days).
  • Approved cases receive refund or replacement.

6.3 Refund mode & timeline

  • Refunds issued to original payment instrument.
  • Processing may take up to 14 business days after approval.
  • Non-recoverable gateway or administrative fees may be deducted.

6.4 Cancellation by us

  • If we cancel before delivery due to fraud or inability to deliver, a full refund is issued.

6.5 Adjustment for partial use

  • Refunds may be prorated if parts of product/service were consumed.

6.6 Overpayments

  • Excess or duplicate payments will be refunded or credited.

7. Contact for Refunds

Email: support@infoglance.store
Subject: Refund Request — [Your Order ID]

8. Exceptions

  • Completed service work or consultations
  • Dissatisfaction without valid grounds
  • Improper usage or violation of service terms