🚧 Site is under development. All transactions are on temporary hold.

Refund & Cancellation Policy

At Infoglance Store, we strive to deliver high-quality digital products and professional services. As many of our offerings are digital in nature, refunds or cancellations are processed only under certain conditions. We aim to treat customers fairly in case of defects, mis-delivery, or failure of promised performance.

1. Digital Products & Tools (Software, Templates, Licenses, Downloads)

1.1 Non-returnable / final sale

  • All digital product sales (e.g., software, downloadable templates, online courses) are final. Once the user has downloaded, installed, or accessed the digital product (or been granted a license), the order is deemed fulfilled and no returns or refunds will be accepted, except in case of valid defect / non-functionality (see 1.2).
  • At checkout, we will clearly state “Non-refundable / Final Sale” for such products, with a checkbox so that the user expressly acknowledges this.

1.2 Defect / non-functional / mis-description claims

  • If within 14 days of delivery, the user reports that the product is defective or does not function as described, we will evaluate the claim.
  • The user must provide clear evidence (screenshots, logs, explanation).
  • If after a strict technical review we find the product is genuinely defective or non-functional (not due to user misuse or environment), we may (at our option) offer:
    • A corrected / replacement version; or
    • Refund the purchase price (after deducting any transaction / processing fees, if applicable).
  • The refund / credit processing may take up to 14 business days from claim approval.

1.3 Limitations & exclusions

  • No refund will be granted merely for “change of mind” or “I don’t like it.”
  • Any customization or tailoring done post-purchase is not refundable.
  • Refund does not cover downstream costs incurred by user (e.g. integration, training).

2. Service-Based Orders/Digital Services (Consulting, Development, Support, etc.)

If you have purchased services such as digital marketing, MCA compliance, or loan assistance, cancellations can be requested within 24 hours of placing the order. Refunds, if applicable, will be processed after deducting administrative charges.

2.1 Delivery & Milestones

  • Services are delivered as per milestone schedule in the order. Payment may be milestone-based or upfront + milestones.
  • We will enforce timely performance internally, but external dependencies may cause delays.

2.2 No refunds / returns for non-delivery or underperformance (except in exceptional cases)

  • We do not accept refunds or cancellation of services that have been scheduled / initiated, provided we have made reasonable efforts according to the scope.
  • If the client cancels mid-course (i.e. before full completion), we will charge for the performed portion according to milestones completed or proportionate work done, and may refund remaining unused portion (if any) at our discretion.
  • If we fail to deliver the agreed service at all (i.e. non-delivery), the user can request refund; we may audit, and if found at fault, refund the full amount (or part) as reasonable.

2.3 Disputes over quality / scope

  • If customer claims delivered service is defective, incomplete, or does not meet the contract, they must raise a dispute within a defined period (e.g. within 7 days of delivery).
  • We will engage in review and remediation; if unresolved, a partial refund or redo may be offered at our discretion.

3. Digital Courses / E-learning

3.1 Trial / Demo / Preview

  • We will provide preview / sample lectures or modules (free) so the user can assess content quality prior to purchase.

3.2 Access / Final sale

  • Once full access is granted, the order is considered fulfilled and no refunds / returns will be accepted (except in the rare case of defects).
  • We will clearly communicate “no refund after access” at the time of purchase.

3.3 Defect / content missing / non-delivery claims

  • If the course has missing modules, faulty content, or fails to deliver promised content, the user may file a complaint within 14 days of access.
  • Upon verification, we may fix or replace missing modules, or refund the entire or pro-rated amount (as appropriate).

4. MCA-related Services (Company registration, compliance, documentation)

4.1 Third-party reliance & no guarantees

  • We collaborate with third-party agencies / government authorities; delivery timelines, approvals, etc., depend on external bodies beyond our control.
  • We act as facilitator / processor; we do not guarantee approval or government grant.

4.2 No refund / return

  • Because of the nature of paperwork, contracts, submissions, etc., we do not accept returns or refunds once the process has been initiated / documents processed.
  • In case the registration / approval is denied by the government authority (and not due to any fault or misrepresentation by us), we shall not refund.
  • If denial is due to our error or misrepresentation, then we may consider a partial or full refund at our discretion (after audit).

5. Loan Assistance / Finance (DSA / document processing)

5.1 Service nature & external dependency

  • We provide advisory, document collection, application submission to banks. Loan sanction / disbursement depends entirely on the bank’s decision.
  • We do not guarantee any loan approval or disbursement.

5.2 Non-refundable service fee

  • The fees paid for our assistance are non-refundable, regardless of whether the bank grants the loan or not (unless we have acted fraudulently or negligently).
  • The user should acknowledge at the time of purchase that services are non-refundable in unsuccessful cases.

6. Common Refund / Cancellation Mechanics

6.1 Initiation of claim / cancellation request

  • Users must initiate refund / cancellation request via the platform (support ticket / refund page) within the defined window (e.g. within 14 days for defect claims).
  • Claims must include order ID, description of issue, evidence (screenshots, logs, etc.).

6.2 Verification / assessment

  • We will review, possibly audit, test the product / service, and respond within a defined time (e.g. 7 business days).
  • If approved, refund or replacement will be processed.

6.3 Refund mode & timeline

  • The refund will be made to the original payment instrument (credit card, bank account, etc.), unless otherwise agreed.
  • The processing time shall not exceed 14 business days from claim approval.
  • We may deduct any non-recoverable payment gateway or transaction charges, or administrative fees (if clearly disclosed).

6.4 Cancellation by us

  • If we cancel an order (before delivery / access) for reasons such as fraud, non-verification, or inability to deliver, we will refund the full amount paid.

6.5 Adjustment for partially used / delivered

  • If part of the product / service has been consumed, used, or performed, then refund may be prorated or withheld for that portion.

6.6 Overpayment / duplicate payments

  • Excess payments discovered will be refunded or credited to the user account.

7. Contact for Refunds

Email: support@infoglance.store
Subject: Refund Request — [Your Order ID]

8. Exceptions

Refunds will not be provided for:

  • Completed service work or consultations
  • Customer dissatisfaction without a valid reason
  • Improper usage or violation of service terms